We provide our clients with the necessary education, compliance reviews and staff training to avoid consumer law claims.
In our experience, there are three keys that keep consumer law attorneys at bay; Education, Compliance and Training. Businesses that integrate these three keys into their organizations face far fewer lawsuits than those who do not. Moreover, companies that use these three keys are far more likely to get dismissed from consumer lawsuits under the FDCPA's “bona fide error” defense. Without education, compliance and training, it is very difficult, if not impossible, to use the FDCPA's bona fide defense or to successfully defend against other consumer claims alleging violations of the FCRA, TILA, TCPA, RESPA or related state statutes.
We provide necessary client education
Every collection agency and debt buyer must know the basic tenants of the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. While these can be fairly complicated laws subject to varying interpretations by the courts, we distill these statutes and corresponding case laws so that they are easily understood by our clients and their staff. We also offer seminars and interactive presentations regarding hot topics and compliance issues facing the credit and collection industry.
If you would like to inquire about our education, compliance and training services, please contact us